Refund policy

We want you to love how your Avelle smells. This page is our promise, written down so you can read it before you buy.

The short version

If you don't love your Avelle body butter, write to us through our Contact page within 30 days of delivery and we will refund the price of the product. You don't need to ship the jar back.

What is refunded

We refund the price you paid for the product to your original payment method. Shipping charges, if you paid any, are not refunded, because the delivery was made. We do not charge restocking fees.

The 30 days

The window starts on the day your order is delivered, not the day you placed it. If your tracking never shows a delivery, write to us and we will replace or refund the order, whichever you prefer.

Damaged, wrong or missing items

If a jar arrives broken or leaking, or your order is wrong or incomplete, send us a photo and your order number within 30 days of delivery and we will replace it or refund it at our expense.

Cancelling before it ships

If you write to us before your order ships, we will cancel it and refund you in full, shipping included.

How to ask

Write to us through our Contact page with your order number and the email you ordered with. A person reads every message. We aim to reply within one business day and to issue approved refunds within two business days. Your bank may take 5 to 10 business days to show the refund.

Avelle is a brand of Nitro Solutions LLC, 30 N Gould St, Sheridan, WY 82801, United States. Telephone +1 332 231 1122.